Ever wonder where your visitors clicked from to get to your website? Now you can track your visitor’s REFER URL to get a better understanding about your website traffic.

Ever wish you could ask your website visitor how you could help them? Now you can ­ with a single click you can open a connection window on a visitor’s computer and immediately provide assistance.

Open a browser on a visitor’s computer automatically to show them products, services, or a helpful page that would assist them.

Monitor your operator online/offline status in real-time. This is useful when you are training or monitoring operator performances.

Monitor operator online/offline activity throughout the day. Track the total hours your operators have spent Online and when they went Offline.

Create connection icons and generate connection HTML code for EACH department.

Instead of displaying status icons, you can use plain text link

Administrator can remotely close an operator’s console.

Set your connection system time so it matches your current time zone and format.

Spam blocking allows you to restrict certain IPs from accessing your communication connection.

You can fully customize your connection window with themes! You can select from our pre-installed themes or you can create your own! Customizing is simple and the flexibility is unmatched!

Know the performance level of each operator at any given time with Operator Rating System. After each support session visitors have an option to rate the operator’s support level.

Monitor your website traffic in REAL-TIME. Know exactly how many visitors are on your site, where they came from, which page they are viewing, and how long they’ve been on your site.

View comprehensive reports of the number of request taken, rejected, not taken, or initiated by each operator and department, daily or monthly view.

Transcripts are logged with operator’s information, visitor’s name, ip, time, and other relevant data.

llow higher management and second tier support reps to efficiently do their normal tasks and ONLY take crucial calls that are passed to them.

Control the refresh rate of the traffic monitor to fit your preference. This becomes useful when you want to pause the monitor to carefully evaluate your traffic data.

Assign a single operator to multiple departments to maximize staff performance and to better utilize your support departments.

Auto-reconnect will set your operators back to online status even if the internet connection went down for a few minutes. If you have call centers or support reps overseas, this will greatly increase the performance of the system.

Store commonly used messages so you can quickly access them during support. Maximize your productivity and support by immediately providing the answers your visitors need.

Store commonly used command (PUSH pages, show images, etc) so you can quickly access them during support.

Save Time and store canned messages and responses for each department. All operators in the same department will have access to the department canned messages and responses.

Arrange operators in the order they should receive support calls (if an operator is more skilled, you can select him/her to take the first call before it proceeds to next operator).

If you have multiple operators in a department, the system will know which operator is busy with a call and will automatically distribute the call evenly throughout the online operators.

If an operator is just too busy or is not in front of his/her computer, the connection request will be routed to the next online operator automatically.

Customize how the support calls are routed between your operators. You can choose from a defined set order, round-robin style, or random.

Transfer the session from operator to operator. You may be providing support as a Customer Service, but when a technical question is asked, the operator can transfer the call to the proper technical support to better help the visitor.

Set your department support hour message to inform visitors the normal time your company provides Online Support.

Sound alert will notify you when a connection is being requested.

If no operators are available, visitor can easily send a message to the department using an email form.