Increase Customer Confidence - We've all visited sites we weren't sure we could trust. Providing customers with the option to communicate with your company via NetBizConnect demonstrates a strong commitment to customer service and satisfaction. With the anonymity of the web, customers trust sites that offer live support and are more likely to become repeat customers.
Better Understand Customer Needs - Technology has increased our ability to access more of everything and faster than ever but our need to "connect" has become even more important. By engaging customers instantly, your sales staff can ask more specific questions to better understand their needs. Customers can get answers to buying questions, enabling your sales staff to impact decisions at the point of purchase.
Reduce Shopping Cart Abandonment - Engage your customers at the point of purchase. Place a connection button right on the shopping cart page. Or better yet, offer them assistance with a proactive connection invitation. There is no reason for customers to leave your site because of unanswered shipping questions, confusion about checkout, or lack of confidence in the security or your site ... and with NetBizConnect they won't. By providing a connection option to customers before they leave your site, you can dramatically reduce abandonment rates.
Generate More Sales Leads - If a connection represents a potential sales opportunity that needs additional follow-up, create and capture contact information associated with the new sales lead, for later follow-up by phone or email.
Convert More Browsers to Buyers - Initiate proactive connections with visitors to greet them on your site and to communicate you are available to assist them however needed. Proactive connection invitations are also a great way to communicate about current promotions or discounts on your site.
Get the Most of Your Online Marketing! Online ad spending is booming - what are you doing to capitalize? With the increase in traffic from online ads, NetBizConnect will turn your website into a virtual sales force giving customers live help. Identify visitors based on which pages they have visited, how long they remained on a page, the referrer URL, search term, and even how many times they've previously visited your site. Initiate live connections, or send an invitation to connect. Make a connection with your customers ... simply engage.
Affordable rates - You may have used chat products on others websites and thought that was really great but probably only affordable for big companies - check our plans. We offer a professional solution for your live connection and website monitoring needs. Accounts are on a pay-as-you-go basis. No long-term contracts required, nor are there any set-up or cancellation fees! We even offer additional discounts for annual payments. Take advantage of the best kept secret in customer service for companies of all sizes - sign up now and see what it can do for your company.
